At Quickro, we strive to provide a seamless and efficient delivery experience. However, we understand that sometimes plans change. Our cancellation policy ensures transparency and fairness for both users and delivery partners.

Cancellation Policy:

1. Free Cancellation Period:

   • You can cancel your delivery request within 5 minutes of placing an order without incurring any charges.
   • After this period, a cancellation fee may apply, depending on the order status.

2. Cancellation After Assignment:

   • If your delivery has been assigned to a driver/rider but the pickup has not yet occurred, a nominal cancellation fee will be charged to compensate the delivery partner’s time and effort.

3. Cancellation After Pickup:

   • If the delivery has already been picked up by the driver/rider, the full delivery fee will be charged as the service has been initiated.

4. Failed Delivery Attempts:

   • If the delivery cannot be completed due to incorrect address details, recipient unavailability, or refusal to accept the parcel, a re-delivery fee may be applicable.
   • In cases where the sender cancels after a failed attempt, the original delivery fee will still apply.

5. Force Majeure:

   • In case of delays or cancellations due to unforeseen circumstances beyond our control (e.g., extreme weather, natural disasters), we will notify you promptly and refund any charges where applicable.

6. Refunds:

   • For eligible cancellations (before pickup or within the free cancellation period), the amount will be refunded to your original payment method within 1-2 business days.
   • Cancellation fees, where applicable, are non-refundable.

How to Cancel:

To cancel a delivery:

• Open the Quickro app, navigate to your active order, and select the Cancel option.
• Confirm the cancellation, and any applicable fees will be shown before finalizing.

For any issues with cancellations, you can contact our customer support through the app or via email at info@quickro.pk.

We aim to provide a fair and flexible cancellation process, while ensuring a positive experience for both customers and delivery service.